Shipping Policy

Last updated: 5 June 2026

Every bag is roasted to order and dispatched fresh. Here's exactly how your coffee gets from the drum to your door.

01 — Processing & Roast Schedule

Orders are roasted in small batches on a rolling schedule. Most orders are roasted, rested and packed within 1–2 business days of being placed, and handed to our courier within 48 hours of the roast date.

Orders placed on weekends or public holidays enter the queue on the next working day.

02 — Delivery Times

Once dispatched, typical transit times from our roastery are:

• Metro cities: 2–4 business days • Non-metro & tier-2 cities: 4–6 business days • Remote & rural pincodes: 6–9 business days

Estimates exclude the roasting window above and may extend during peak seasons, weather disruptions or courier delays beyond our control.

03 — Shipping Charges

Delivery is free on every order anywhere we ship. The courier charge we pay to send your parcel is never added to your total — you pay exactly the price shown on the product page.

04 — Tracking Your Order

You will receive a dispatch email with a tracking link as soon as your order is handed to the courier. If the tracking status hasn't updated within 72 hours of dispatch, reach out via our contact page and we'll chase it with the logistics partner.

05 — Addresses & Failed Deliveries

Please double-check your shipping address, pincode and phone number before placing an order — couriers rely on all three for delivery and OTP confirmation. Packages returned to us due to an incorrect address or repeated failed delivery attempts may be re-shipped at additional cost, or refunded minus original shipping and return charges.

06 — International Shipping

We currently ship within India only. International orders may be considered on request — write to us through our contact page and we'll let you know if we can make it work for your country.

07 — Damaged Or Missing Parcels

If your order arrives damaged, tampered with or is lost in transit, please contact us within 48 hours of delivery (or of the expected delivery date for missing parcels) so we can resolve it quickly. See our Refund Policy for how replacements and refunds are handled.

08 — Questions

Anything else about shipping or delivery? Our contact page is the fastest way to reach us. This policy should be read alongside our Terms of Service.