Refund Policy

Last updated: 5 June 2026

Coffee is roasted to order and perishable, so our refund policy is built around getting you a great cup — not warehousing returns.

01 — Perishable Goods (Coffee)

Because our coffee is freshly roasted and perishable, opened bags and consumed products are not eligible for return. This does not affect any rights you have where a product is defective, damaged in transit, or not as described.

02 — Non-Coffee Goods (Merch & Accessories)

For non-perishable items such as merchandise, brewing accessories and gift packaging, you have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in the same condition you received it, with all tags attached and in its original packaging. Proof of purchase (order number or receipt) is required.

03 — Items We Can't Accept

The following are not eligible for return or refund:

• Opened, brewed or partially consumed coffee. • Products purchased on sale, clearance or with a discount code marked “final sale”. • Gift cards and digital products. • Custom, personalised or special-order items roasted or assembled to your specification. • Items returned without first requesting and being approved for a return (see below).

04 — How To Start A Return

Please contact us first through our contact page with your order number and the reason for return. If your return is accepted, we'll share instructions on where and how to ship the item back. Items sent to us without prior approval will not be processed.

05 — Damaged, Defective Or Wrong Items

Please inspect your order on arrival. If it is damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the product and outer packaging. We'll make it right with a replacement or a refund — whichever you prefer.

06 — Exchanges

The quickest way to get a different item is to request a return on the original item and place a fresh order for the replacement. Once your return is received and approved, the refund for the original purchase will be issued.

07 — How Refunds Are Issued

Approved refunds are issued to your original payment method. Once approved, please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider. Original shipping charges are non-refundable unless the return is due to our error.

08 — Order Changes & Cancellations

Need to change or cancel an order? Contact us as soon as possible. We can usually accommodate changes before an order is roasted and dispatched; once it has shipped, it can no longer be cancelled.

09 — Failed Or Delayed Delivery

If a package is lost in transit or significantly delayed, reach out and we will work with our logistics partner to resolve it — through a re-shipment or a refund where appropriate. Orders returned to us because of an incorrect address or repeated failed delivery attempts may be re-shipped at additional cost.

10 — Subscriptions

If you are on a recurring subscription, you can pause, skip or cancel upcoming deliveries before they are processed. Charges for orders already roasted and dispatched are handled under the sections above.

11 — How To Reach Us

For anything return- or refund-related, the fastest route is our contact page. Have your order number ready so we can help quickly. This policy should be read alongside our Terms of Service and Shipping Policy.